Cancellation & Refund Policy
1. Order Cancellation
Before Dispatch: Customers may cancel orders within 24 hours of placing them or before shipping, whichever comes first, with no penalty.
After Dispatch: Once the order has been shipped, cancellations are not accepted. Please refer to our returns policy for return options.
2. Refund Process & Timeline
Refunds (full or partial) are initiated via our payment gateway and processed within 5–7 business days.
Actual credit timelines depend on the payment method used:
Cards (credit/debit): 5–10 business days
Net banking: ~2 business days
UPI: 2–7 business days
Wallets: Often instant
Once a refund is initiated, it cannot be canceled or reversed.
3. Refund Channels
Refunds will always be credited back to the original payment source used for the transaction.
4. EMI & “Pay Later” Cancellations
For Debit Card EMI transactions:
Only full refunds are supported, not partial.
Interest already paid is non-refundable, as per the issuing bank’s policies.
For Pay Later options:
Full refunds result in loan closure.
Partial refunds adjust the repayment amount accordingly.
5. Subscriptions & Recurring Payments
Subscriptions can be canceled immediately or set to end at the completion of the current billing cycle.
For e-mandates or recurring payments, customers must cancel through their bank or the authorized platform at least 3 working days before the next scheduled debit to avoid further charges.
6. Dispute Resolution
Customers should first contact our support team for cancellations or refund concerns.
If an issue remains unresolved within 3–5 working days, further escalation may be initiated through the payment provider’s dispute resolution process.
7. Communication & Transparency
All cancellation and refund updates will be communicated via email/SMS.
Customers are advised to retain proof of cancellation and refund confirmation for their records.
We maintain detailed documentation of refund initiation and settlement for audit and reconciliation purposes.